Tel: 01926 452452 | January 2016 | |||||||||
Essential questions to ask customers before you quote When quoting for a job, how often do you find the customer hasn’t given you all the information to spec the solution accurately? Have you ever arrived on site to discover the environment isn’t suitable for the solution the customer has requested?
How can we help? By asking the right questions. From airports to
warehouses, fire stations to food manufacturing plants, spray booths to
jet engine testing facilities, there aren’t many industrial door
environments or requests that our Technical Sales team haven’t come
across.
We asked Robert Booth and Howard
Weaver for their top questions that you can ask customers to help you get
the right brief and source the right solution the first
time. Application
of the door/shutter - getting a full picture of how and where it will be
used.
1. Where is the door or shutter from/to – does it close off a warehouse loading bay or segregate cold storage from public areas?
4. Is the door wide enough for two-way
traffic? A traffic control system might be needed.
Factors that could affect the
operation or performance of the door or controls
Operating the door – how does the customer want it to work? 7. What’s the trigger for it to
open/close? For example:
8.Is the electricity supply to the door single or 3-phase? 9.Is it a standalone door or designed
to work in sequence with others? And therefore requiring a more complex
control system. | ||||||||||
| ||||||||||
Subscription |