|Tel: 01926 452452||January 2016|
Essential questions to ask customers before you quote
When quoting for a job, how often do you find the customer hasn’t given you all the information to spec the solution accurately? Have you ever arrived on site to discover the environment isn’t suitable for the solution the customer has requested?
How can we help?
By asking the right questions.
From airports to warehouses, fire stations to food manufacturing plants, spray booths to jet engine testing facilities, there aren’t many industrial door environments or requests that our Technical Sales team haven’t come across.
We asked Robert Booth and Howard Weaver for their top questions that you can ask customers to help you get the right brief and source the right solution the first time.
Application of the door/shutter - getting a full picture of how and where it will be used.
1. Where is the door or shutter from/to – does it close off a warehouse loading bay or segregate cold storage from public areas?
4. Is the door wide enough for two-way traffic? A traffic control system might be needed.
Factors that could affect the operation or performance of the door or controls
5. What is the expected number of operations daily/hourly?
Operating the door – how does the customer want it to work?
7. What’s the trigger for it to open/close? For example:
8.Is the electricity supply to the door single or 3-phase?
9.Is it a standalone door or designed to work in sequence with others? And therefore requiring a more complex control system.